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TIMES AND SHIPPING

PRODUCTION AND SHIPPING TIMES

All orders begin processing once payment is confirmed. From that moment, the production and/or shipping times informed to the customer will begin.

The estimated times are as follows:

  • Products in stock or “ready to ship” without modifications: estimated delivery between 3 and 5 business days.
  • Products in stock with modifications or adjustments (such as size change): estimated dispatch within 10 business days
  • Jewelry made to order: dispatch after an estimated production time of between 10 and 30 business days, depending on the metal.

If an order includes products with different delivery times, the order will be shipped once all items are ready. If separate shipments are required, the customer can request this by writing to hola@arista.cl. Additional shipping costs will be the responsibility of the customer.

During periods of high demand, special launches, holidays, or unforeseen circumstances, production and shipping times may be longer. In the event of significant changes to the estimated delivery times, Arista Joyas will promptly inform the customer.


PACKAGING AND PRESENTATION

All orders are shipped in packaging designed to adequately protect the jewelry during transport and safeguard the privacy of the contents.

The exterior of the package does not identify the contents or include any visible information about the items being transported. Depending on the type of shipment, sturdy protective materials suitable for the transport conditions will be used.

Each purchase includes the official Arista Joyas packaging, which may include a presentation box, suede bag, and cleaning cloth, depending on the type of product purchased.

If special gift wrapping or presentation is requested, the customer must indicate this at the time of purchase.


NATIONAL AND INTERNATIONAL SHIPPING

Arista Joyas ships within mainland Chile and to various international destinations. Shipping costs will be calculated automatically during the checkout process based on the destination and shipping method.

For special or out-of-coverage areas, including Easter Island, Juan Fernández, Chilean Antarctic Territory or other exceptional destinations, the customer must contact hola@arista.cl in advance to coordinate the shipment.

Orders are shipped once a week, on Thursdays. All in-stock purchases confirmed by Wednesday at 7:00 PM will be shipped on the following Thursday. Custom-made items or pieces subject to modification, whose lead times depend on the previously informed manufacturing time, will be shipped the Thursday after they are completed.

Shipments are made through external courier companies, such as DHL, Chilexpress, Starken, or other logistics operators selected by Arista Joyas. Once the order has been shipped, the customer will receive the corresponding tracking information when it becomes available.

Estimated delivery times are:

  • Santiago and Metropolitan Region: between 1 and 3 business days from shipment.
  • Regions: will depend on the coverage and operational times of the transport company, generally between 1 and 5 business days from shipment.
  • International shipments: estimated delivery time between 2 and 4 weeks, depending on the destination country and customs processes.

The indicated deadlines are for reference only and may be affected by high demand, logistical contingencies, weather conditions, holidays, customs processes or force majeure situations beyond the control of Arista Joyas.


CUSTOMER RESPONSIBILITY

It is the customer's responsibility to correctly enter the delivery address and verify that there is a person available to receive the order within the estimated delivery time.

In case of errors in the address entered, absence of the recipient, refusal of receipt or other situations attributable to the customer that generate returns or reshipments, the associated costs must be assumed by the buyer.

If the customer detects an error in the address entered, they must contact hola@arista.cl as soon as possible before the order is shipped.

For international shipments, any taxes, duties, customs charges or import costs will be the sole responsibility of the customer.


LOSSES, DELAYS AND DAMAGE IN TRANSPORT

If a reasonable period of time has passed and the customer has not received their order, they should contact Arista Joyas to check the status of the shipment.

Arista Joyas will only be responsible in cases where the loss of the package is directly attributable to the shipping company and there is formal confirmation of this situation from the corresponding courier. In such cases, the reshipment of the product or the appropriate solution will be coordinated, depending on stock availability.

If the order arrives damaged due to transport, the customer must report the situation within 7 calendar days of receipt, sending photographs of the packaging and affected product to hola@arista.cl for evaluation.